Refund Policy
At Ignite Post, we believe in transparent financial practices and fair refund procedures. This policy outlines our commitment to client satisfaction while maintaining sustainable business operations.
Eligibility Requirements
Refund requests must be submitted within 14 business days of service commencement or payment processing. We evaluate each case individually, considering factors like service delivery progress, client engagement level, and specific circumstances surrounding the request.
Services that have been substantially delivered or where custom strategic planning has been completed may not qualify for full refunds. However, we always work to find fair solutions that respect both parties' investments.
Refund Process Steps
Submit Request
Contact our support team via email at [email protected] with your request details, account information, and reason for the refund. Include any relevant documentation.
Review Process
Our team reviews your case within 3-5 business days, examining service delivery status, contract terms, and specific circumstances. We may contact you for additional information during this period.
Decision & Processing
Once approved, refunds are processed within 5-10 business days to your original payment method. Bank processing times may add 2-5 additional business days depending on your financial institution.
Full Refunds
Available within 7 days of payment if no services have been initiated. Applies to consultation packages and planning services before work begins.
Partial Refunds
Calculated based on completed work and delivered services. Common for ongoing financial planning engagements where some progress has been made.
Service Credits
Alternative option for future services when direct refunds aren't appropriate. Credits remain valid for 12 months from issue date.
Payment Method Considerations
Credit card refunds typically process within 3-7 business days but may take up to 14 days depending on your card issuer. Bank transfers can take 7-10 business days for domestic transactions, while international transfers may require 10-15 business days.
For payments made through third-party processors, refund timing depends on their processing schedules. We provide tracking information for all refund transactions to keep you informed throughout the process.
Need Refund Assistance?
Our support team is ready to help you understand your refund options and guide you through the process. We're committed to handling every request fairly and transparently.